FAQ
Orders
Nutzen Sie diesen Text, um Informationen über Ihre Marke mit Ihren Kunden zu teilen. Beschreiben Sie ein Produkt, teilen Sie Ankündigungen oder heißen Sie Kunden in Ihrem Geschäft willkommen.
Nutzen Sie diesen Text, um Informationen über Ihre Marke mit Ihren Kunden zu teilen. Beschreiben Sie ein Produkt, teilen Sie Ankündigungen oder heißen Sie Kunden in Ihrem Geschäft willkommen.
Nutzen Sie diesen Text, um Informationen über Ihre Marke mit Ihren Kunden zu teilen. Beschreiben Sie ein Produkt, teilen Sie Ankündigungen oder heißen Sie Kunden in Ihrem Geschäft willkommen.
We typically ship your order within 1-3 business days.
- Shipping usually takes 3-5 business days (Express) for USA, and 5-18 business days for other countries. Your order will arrive within below delivery estimates based on your location and selected shipping speed.
- A tracking number will be sent to you by email if items shipped out.
For free/standard shipping, we use your local postal service such as USPS, Royal Mail and LePost.
- For express shipping, we use parcel shippers like DHL, UPS or FedEx depending on your location.
Yes, M.Nollby ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out. Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. Any Questions, please feel free to contact our Email service@mnollby.store. Note: Due to the ongoing health situation in the world, some countries have taken mandatory quarantine measures, and delivery services will be affected. You are suggested to check with your local post office first to find out if they can accept deliveries normally.
a) When you receive the parcel, please check if the package is damaged, whether the products are correct. If there are any problems mentioned above, please refuse to sign for the parcel and contact us in time.
b) If you encounter the condition that the parcel must be signed before it can be checked. Please sign for and open the parcel in front of the courier. After checking, if there is no problem then you can give the receipt to the courier. If there is any problem, please give feedback to the courier and contact us immediately. (It is suggested you take pictures of the package box, product boxes, products, waybill, etc. And pictures should be clear and easy to identify. )
c) If you(or your client) do not check the parcel and signed, the commitment that logistics undertakes transportation risk will end.
The reason for this is because you used our express checkout feature which allowed you to pay for your order without logging into our website. Since our ordering system has no way of knowing which account to associate your order with if you don’t log in, it cannot put the order on your account.
Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder.
It normally takes 1-3 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact service@mnollby.store for further assistance.
Return
1. We accept returns postmarked within 14 days of the original purchase date. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ② Used Products, ③ Silk Face Mask/Coverings/underwear, ④ Customized Items,⑤ Gift Wrap Boxes,⑥ Gift Cards/Free Gifts
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
4. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund
We will endeavor to process returns or exchanges within two weeks of receipt of your item(s). We would issue a refund to your original payment method. That's to say, if you used PayPal to pay, we would refund to your PayPal. Refunds cannot be returned to alternate cards or different forms of payment. Please keep a copy of your shipping information for returns so that you can track the item.
Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
For exchange, the new items will be processed within 5 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.
Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.
For non-defect returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return.
Please send us an email and attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our customer service team.
We are sorry that we do not accept returns or exchanges of only pajamas' top or bottom.
If you can not download the return form, just put a paper that note your return items, your email, your order number with the returned package.
Payment
Yes!
Please rest assured that M.Nollby will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.
We, M.Nollby are doing our best to ensure you a wonderful shopping experience with us. Currently, we provide simpler, more efficient, and more secure Paypal and Credit card payment. No matter what methods you prefer, you need to select your items and add them to your shopping cart, that's for sure.
In addition, registering with us first would be very helpful for shopping with us since you will get rid of the trouble of entering your information repeatedly, plus, you can manage your account, check your M.Nollby account and get informed with your order status very fast.
Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings.
If the order has not been authorized after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review. In the case that your payment is still refused, we suggest you try a different card or pay us via PayPal.
Your order may be subject to import duties and/or taxes, which are levied once your package reaches your country. The price quote for duties is determined by the destination customs authority. In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment. Shipping fees are not refundable for undelivered shipments or refused shipments.
Others
Please note that we only need shipping address for order delivery. Nothing will be sent to billing address. So you do not have to modify your billing address.
If you are a retailer and are interested in selling our product in your store, please send us an email at service@mnollby.store. We will get back to you ASAP.